Purchases made on My Fertility Wellness will be processed by Lisanne Wellness Center. We offer a full money back guarantee for all purchases made on our website. If you are not 100% satisfied with your order, you may return your product within 30 calendar days of purchase for a full refund excluding the shipping and handling cost. To initiate a return, simply return your product by mail or to your nearest Lisanne Wellness Center location. Customers are responsible for shipping and handling of returned products. After the 30-day period has ended, you will no longer be eligible to return item/s and receive a refund. Items purchased from our in-store shop will have a 25% restock fee for any items needing to be returned. If you choose to ship an item back to us that was purchased in office, you will be responsible for the shipping charge. All sales are final for programs and packages that are purchased though our website, or any of our affiliated sites, and are not eligible for refunds at this. Once a refund has been initiated and item/s has been received, a refund may take up to 4 weeks to process. Should you have any questions please feel free to contact us at 713-461-WELL (9355).
Returns must be mailed to: Lisanne Wellness Center
10901 Katy Freeway
Houston, TX 77079
If we cannot fulfil an order, we will immediately inform the buyer via email and cancel the transaction. If the payment has already processed, a refund in the form of a credit may be placed on the client’s account. If payment has not fully processed, charges may be reversed to the original form of payment.